203 - 2487 Kaladar Av. Ottawa, ON Canada    K1V 8B9 Phone: 613 - 731 - 8999 Fax:    613 - 731 - 1206 Change Leadership Think, act and lead - with people in mind Our proactive seven-step approach to change leadership is a scientifically-based, industry proven program that tackles the single most prevalent reason for change-initiative failures: employee resistance. An example of the financial implications of a failed change-initiative Employees who don't believe in the reason for change will resist the change Employees who resist the change feel stressed and will not perform as well Assuming one-hour per day lost due to non-performance 40 Managers @ $80,000 per year = $400K 850 Employees @ $20/hour = $4.25MCost of productivity-loss for one year = $4.425M/year (Not including the cost of lost opportunity) Think One: Develop clearly-defined 'change goals': identify the reason for the change and develop performance indicators Two: Identify key stakeholders: invite participation from both people who will lead the change, and who will be impacted by the change Three: Conduct a cultural assessment: anticipate the type of response to the change (participative, passive or resistant) Act Four: Change-education executive team: those who must lead the change Five: Change education mentorship team: those who help sustain the change Six: Change education key stakeholders: those who will be impacted by the change Lead Seven: Business application: implementation requires leadership and accountability in everyday application of the change, in business improvement and in customer satisfaction