203 - 2487 Kaladar Av. Ottawa, ON Canada    K1V 8B9 Phone: 613 - 731 - 8999 Fax:    613 - 731 - 1206 IGI Courses: Core Skill Development COURSE TITLE Dealing With Difficult People Regardless of the job or organization, sooner or later everyone will encounter difficult people. The best way of working with difficult people, internal or external to your organization, is to approach them in a controlled and professional manner, avoiding personal and emotional approaches. The program is designed to help participants to focus on subject matter issues and to achieve mutually acceptable solutions. COURSE GOAL After completing this course, participants will be able to: assess their own and others' behavioural style anticipate potential style conflict separate the issues from the people arrive at reasoned solutions. COURSE DURATION 1 day COURSE PRICE $325.00 / Participant *         Canadian Dollars * Group discounts may apply. Please contact us. SIGN UP | BACK TO COURSES