203 - 2487 Kaladar Av. Ottawa, ON Canada    K1V 8B9 Phone: 613 - 731 - 8999 Fax:    613 - 731 - 1206 IGI: Customer Relationship Management Strong relationships equate to strong sales, customer retention and a positive corporate image. Equip your account managers with a proven relationship management process and show them how to use it with skill - and the results will be phenomenal. IGI can help you develop and apply an effective management solution; one that meets your unique needs Create target lists Develop a database system that's specific to your organization Train key people and show them how to maximize the system's power Track and analyze results Expect results from a solid customer relationship management program Differentiate yourselves from competitors by demonstrating that you understand your customers' business better than anyone else Your customers will appreciate the fact that you understand their business; this will open future sales opportunities, nurture mutual respect and assure long-term loyalty Gain a better understanding of your customers' perception towards you, including their likes and dislikes, and use that knowledge to strengthen or rebuild relationships Identify problems and opportunities before you develop proposals - and lessen the chance of embarrassing mistakes Assess priorities and assign account team members to proactive tasks in a more efficient manner Gain a better understanding of your strengths and weaknesses and identify vulnerabilities before problems occur Increase revenue with a more efficient salesforce