203 - 2487 Kaladar Av. Ottawa, ON Canada    K1V 8B9 Phone: 613 - 731 - 8999 Fax:    613 - 731 - 1206 IGI: Customer Service This is the essence of IGI's business philosophy. Whether it's an IT, labour, structure or strategy issue - everything ultimately leads to the customer. Sometimes we're too busy with specific tasks to take the time and ask ourselves: how does this contribute to a better product or service, or how does it strengthen our organization's mission? The customer impact may be small or significant but it still must be positive. If an activity does not impact the customer in any way, you have to question why it's being done at all. Superior customer service for IGI clients We show organizations how to strengthen their own customer service, and we function with the same obsession towards your satisfaction when you deal with us. We are responsive, creative and enthusiastic. We listen to your needs and work together to build relationships that generate growth and prosperity. Our client-centred principles You set the goals; we provide the expertise We build solutions for your unique needs We monitor, measure and communicate progress and results An IGI partner always leads a project team to ensure you receive the attention and results you deserve We are a full-service company and work with you to meet your objectives and exceed your expectations. IGI leads by example Customer Relationship Management: Powerful account management tools to help you better understand your customers' needs Organizational Effectiveness: A strong, well-integrated and efficient organization is the key to maintaining a loyal customer base Project Management Office: IGI can help you keep everything on track and prove to your customers that they made the right choice Integrated Solutions: A unique concept that assures everything you do has and will have a beneficial impact on your customers